Frequently Asked Questions

Everything you need to know about your BodyCandy experience.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US, while international orders may take 7-14 business days depending on the destination.

What is your return policy for jewelry?

For hygiene reasons, body jewelry can only be returned if it remains in its original, heat-sealed tamper-proof packaging. We offer a 30-day window for returns on all eligible items.

What materials are used in your products?

We use high-quality materials including 316L Surgical Steel, G23 Solid Titanium, 14k Gold, and nickel-free acrylics to ensure safety and comfort for all skin types.

How do I track my shipment?

Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress in real-time.

Do you offer international shipping?

Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

How can I determine the correct gauge for my piercing?

We provide a comprehensive size chart and gauge guide on our website to help you select the perfect fit for your specific piercing type.